I have already mentioned in another of my posts “some things you should know about your Virtual Assistant before hiring”
Today I want to talk about the good qualities a good Virtual Assistant must have.
When choosing a Virtual Assistant you should look for a person who cares about her business and her customers as if each of them were unique.
There are a number of personal qualities that your Virtual Assistant should have to be a true ally of your business.
Honest
One of the most important qualities a Virtual Assistant should have is honesty.
They should offer only services that they are sure to meet correctly. They must use only the time corresponding to each particular task.
Discreet
Discretion is vital for anyone who serves in a position of trust. Your Virtual Assistant has access to confidential information of your company, so she must be discreet and never give information about your business and your projects to others, let alone her other customers.
Communication skills
Your Virtual Assistant should write letters, proposals, general correspondence and even emails. Although you can create templates for all this, it is necessary to add a personal touch to these documents.
Does your Virtual Assistant know the grammar rules? Does she know the etiquette of your company?
As a business owner you know communicating properly and cordially with your customers is essential. That’s why you should consider the communication skills of your Virtual Assistant.
Proactive
It is important that your Virtual Assistant has a proactive attitude. You need her to take your business as if it were her own business
Problem-solver
VAs are required to provide solutions and solve problems for clients.
Virtual Assistants should have the ability to work around a problem and find out how to do something to solve it.
Organized
As in a real office where files are stored, you interact with customers, etc., it is extremely important that your Virtual Assistant has all your information organized.
VAs must have the files of their clients properly organized in different folders for quick reference and easy access and avoid losing time looking for information.
Ability to learn
The ability and willingness to learn is very important in a VA.
Virtual Assistants don’t know everything. It is likely that you use some software or that there are some processes in your business that your Virtual Assistant doesn’t know, but if she is willing to learn surely she will make it.
If your Virtual Assistant cannot or is not willing to learn new things it is likely that the relationship between you both is unsuccessful.
Time management
Virtual Assistants must be highly disciplined. Working from home can appear many distractions that they should know how to avoid.
The best virtual assistants are ones with an incredible sense of urgency, and ones who will go above and beyond to deliver projects and expectations on time.
Virtual Assistants usually keep long-term relationships with their clients and often accompany them for years in their business.
It is also true that if you want your Virtual Assistant to be concerned about you and your business, you have to care about her too. Value her human and professional qualities will have an added value to your company.
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